This commitment is enhanced through the existence of a formal Quality Assurance Program at each of our manufacturing locations. This formal program supports the extensive quality checks performed by our manufacturing and supervisory staff throughout the manufacturing process.

The Maple-Vail Quality Assurance department performs statistical sampling analysis on the books we manufacture in sixteen specifically defined phases of manufacturing from proofs through the completion of binding. Each year, the quality expectations and standards have increased in both number and rigor to ensure that Maple-Vail's overall quality levels are tied to a process of continual improvement. The objectivity of the statistical sampling inspection process is ensured by operating our Quality Assurance Program independent from our manufacturing areas.

Maple-Vail's company-wide commitment to Quality Assurance creates confidence that the books we manufacture will meet or exceed the expectations of the marketplace. As a result, our customers can focus on their core business and avoid the time and expense associated with quality complaints. For more information about Quality Assurance at Maple-Vail, please feel free to contact our Sales Offices.